FAQ'S

Here you’ll find answers to the questions we’re often asked.  If you can’t find what you’re looking for, please call us.

Covid 19 - Are First Aid Courses still running?

Yes, we are still conducting First Aid Training! Bookings can be made online by clicking on the button below, and selecting the course you need. Social distancing is enforced, and some physical aspects of training have been modified. Please book early to reserve your place. Please don't attend if you're feeling unwell, or have travelled interstate recently.

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WHEN SHOULD I CALL THE AMBULANCE?

If you're asking yourself the question 'Should I call the Ambulance?' - THAT IS THE RIGHT TIME TO CALL THE AMBULANCE!

Ambulance phone numbers In an emergency, call Triple Zero (000) and ask for 'ambulance'. If it's not an emergency, call 13 12 33 to ask for an ambulance. 13 HEALTH (13 43 25 84) If it's not an emergency, but it could be serious call 13 HEALTH (13 43 25 84).

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How often should I renew my CPR Training?

It is recommended to renew your CPR training every 12 months. We run courses several times/week and no pre-study is required. click on the link below to find out more!

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Child Protection Training - now available!

Mandatory Reporting is now compulsory for Childcare Educators - learn how to recognise the signs, and what to do if you suspect Child Abuse

This short course covers Duty of Care/Mandatory Reporting, Confidentiality, Support Services for Families & much more! Contact us for a free quote. A Statement of Attendance is issued for this course.

$$44/pp

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A broad range of topics including detailed First Aid practices, ways to handle Emergencies, interesting fast facts and much more!  This section of our website is in development – thank you for your patience!

Fractures

Understanding Broken Bones

What are Fractures? A fracture is commonly referred to as a broken bone. They occur when the physical force exerted on the bone is stronger than the bone itself. Your risk of fracture depends, in part, on your age and the condition of your bones. Broken bones are very common in childhood, though children's fractures are generally less complicated than fractures in adults. Older people, whose bones are more brittle, are more likely to suffer fractures from falls that would not affect younger people. There are many types of fractures, but the main categories are complete, incomplete, compound and simple. Complete and incomplete fractures refer to the way the bone breaks: In a complete fracture, the bone snaps in two or more parts; in an incomplete fracture, the bone cracks but does not break all the way through. In a compound fracture, also called an open fracture, the bone breaks through the skin; it may then recede back into the wound and not be visible through the skin. In a simple fracture, also called a closed fracture, the bone breaks but there is no open wound in the skin. Simple fractures include: • Greenstick fracture: an incomplete fracture or a hairline fracture. This type occurs most often in children. • Transverse fracture: a fracture at across to the bone's axis. • Oblique fracture: a fracture in which the break slopes. Comminuted fractures include: • Comminuted fracture: a fracture in which the bone fragments into several pieces – complicated fracture. • An impacted fracture is one whose ends are driven into each other. • Other types of fractures are pathologic fractures, such as stress fractures that cause a hairline crack in the bone. Or other pathological fractures are caused by Pagets disease which can weaken the bones and spontaneous breakage can occur. Often people are not aware they have this disease until a break occurs. The severity of a fracture depends upon its location and the damage done to the bone and tissue near it. Serious fractures can have dangerous complications if not treated promptly; possible complications include damage to blood vessels or nerves and infection of the bone (osteomyelitis) or surrounding tissue. Recuperation time varies depending on the age and health of the patient and the type of fracture sustained. A minor fracture may heal within a few weeks; a serious fracture in an older person may take several months to heal. Bone fracture - Classification In medicine, fractures are classified as: closed or open (compound) simple or comminuted (multi-fragmentary). Closed / Open fractures: Closed fractures are those in which the skin is intact, while open (compound) fractures involve wounds that pierce the skin and may expose the bone to contamination. Open injuries carry an elevated risk of infection; they require antibiotic treatment and usually urgent surgical treatment. Simple / Comminuted fractures: Simple / are fractures that occur along one line, splitting the bone into two pieces, while comminuted (multi-fragmentary) fractures involve the bone splitting into multiple pieces. A simple, closed fracture is much easier to treat and has a much better prognosis than an open, comminuted fracture. Other considerations in fracture care are displacement (fracture gap) and angulation. If angulation or displacement is large, reduction (manipulation) of the bone may be required and, in adults, frequently requires surgical care.

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Head Knocks in Children

What to look for, what to do

Head injury – general advice Children often bump or bang their heads, and it can be difficult to tell whether an injury is serious or not. Any knock to the head is considered a head injury. Head injuries are classified as mild, moderate or severe. Many head injuries are mild, and simply result in a small lump or bruise. Mild head injuries can be managed at home, but if your child has received a moderate or severe injury to the head, they need to see a doctor. Seek help immediately by calling an ambulance if: your child has had a head injury involving high speeds or heights greater than a metre, for example, car crashes, high-speed skateboard accidents or falling from playground equipment your child loses consciousness (passes out) your child seems unwell and vomits more than once after hitting their head. Glossary of head injury terms Concussion – a mild traumatic brain injury that alters the way the brain functions. Effects of concussion are usually temporary, but can include altered levels of consciousness, headaches, confusion, dizziness, memory loss of events surrounding the injury, and visual disturbance. Loss of consciousness – when a person is unable to open their eyes, speak or follow commands. They have no awareness of stimulation from outside their body and cannot remember the immediate periods before and after the injury. Signs and symptoms of head injury The symptoms experienced straight after a head injury are used to determine how serious the injury is. The information below is a guideline. Moderate to severe head injury If your child has a moderate or severe head injury, they may: lose consciousness be drowsy and not respond to your voice be dazed or shocked not cry straight after the knock to the head (younger children) be confused, have memory loss or loss of orientation about place, time or the people around them experience visual disturbance have unequally sized pupils or weakness in their arm or leg have something stuck in their head, or a cut causing bleeding that is difficult to stop, or a large bump or bruise on their head have a seizure, convulsion or fit vomit more than once. You should call an ambulance immediately if your child has a moderate or severe head injury. Mild head injury A mild head injury or concussion is when your child: may display altered level of consciousness at the time of the injury is now alert and interacts with you may have vomited, but only once may have bruises or cuts on their head is otherwise normal. You should seek medical advice if your child has any of the above symptoms of mild head injury, and you are worried about them. Otherwise, continue to observe your child for any of the signs and symptoms listed under care at home. Care at home Children and adolescents with concussion can take up to four weeks to recover, but most concussions will get better on their own over several days. Following a mild head injury, your child will need to get plenty of rest and sleep, particularly in the first 24 to 48 hours. Your child may have a headache after a head injury. Give them paracetamol (not ibuprofen or aspirin) every six hours if needed to relieve pain. There is no need to wake your child during the night unless you have been advised to do so by a doctor. Call an ambulance immediately if you have any difficulty waking your child. Children who have had a head injury may develop symptoms at various times. Some of the symptoms may begin minutes or hours after the initial injury, while others may take days or weeks to show up. If your child experiences any of the following symptoms, take them to the doctor or nearest hospital emergency department immediately: vomiting more than once bleeding or any discharge from the ear or nose fits/seizures/twitching/convulsions blurred or double vision poor coordination or clumsiness any new arm or leg weakness, or any existing weakness that gets worse or does not improve difficulty swallowing or coughing when eating or drinking sensitivity to noise slurred or unclear speech unusual or confused behaviour severe or persistent headache that is not relieved by paracetamol. If your child has had a head injury, they should return to school and sport gradually. For moderate to severe head injuries, your doctor will advise you. For advice on returning your child to their usual activities if they have had a mild head injury, see our fact sheet Head injury – return to school and sport. Cognitive fatigue Cognitive fatigue is a common problem that can happen after a head injury. When a child has cognitive fatigue, it means their brain has to work harder to concentrate on tasks it used to be able to do easily, for example watching TV, playing computer games, or having a long conversation. Cognitive fatigue is not related to a child’s intellectual capacity or physical energy levels. It can lead to behavioural problems, mood swings and educational difficulties. Your child may experience some or all of the following symptoms of cognitive fatigue: slowness when thinking, understanding and responding to questions or commands problems concentrating difficulties with memory difficulty thinking of the right words to say being more demanding than usual, and become easily frustrated being more fearful and anxious changed sleep patterns mood swings and irritability. If your child’s cognitive performance or behaviour is very different to normal, or it is getting worse, take them back to the doctor or your nearest hospital emergency department. Children experiencing cognitive fatigue should have complete rest – for their brain and body. This means no watching TV or playing on mobile electronic devices. Allow your child to gradually return to reading and other activities that require periods of greater concentration or thinking. Key points to remember Head injuries can be mild, moderate or severe. Call an ambulance if your child has had head injury involving high speeds or heights, or if after a knock to the head they lose consciousness or vomit more than once. Your child may develop a number of different symptoms in the weeks after a head injury. Many of these require immediate medical attention. Children with cognitive fatigue need complete rest to recover. For more information Kids Health Info fact sheet: Head injury – return to school and sport Kids Health Info fact sheet: Preventing falls Kids Health Info fact sheet: Pain relief for children The RCH National Child Health Poll: Summer safety The Murdoch Children’s Research Institute’s HeadCheck app is a checklist to help parents and sports coaches recognise the symptoms of concussion. It is available from the App Store or Google Play.

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The Australian Government's Health Direct App

Fantastic free advice. Highly Recommended!

We highly recommend downloading the Health Direct App. Easy to use, great information and this App gives practical advice on every Symptom/Ailment you can think of!

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When do I call the Ambulance?

If you're unsure whether you need an Ambulance, it's ok to call 000 for Advice.

Ambulance phone numbers In an emergency, call Triple Zero (000) and ask for 'ambulance'. If it's not an emergency, call 13 12 33 to ask for an ambulance. 13 HEALTH (13 43 25 84) If it's not an emergency, but it could be serious call 13 HEALTH (13 43 25 84). The Queensland Health phone line is operated by qualified staff who can give you confidential advice 24 hours a day 7 days a week (local call costs apply, calls from mobile phones may be charged at a higher rate).

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FEVERS IN CHILDREN

What to look for, what to do

Fever and high temperatures in children Fevers are quite common in young children and are usually mild. Sometimes the causes of a fever will require urgent attention, but in most cases they can be managed at home. What is a fever? A fever is a temperature of 38°C or higher. Fever is one of the ways the body fights infection. It can develop slowly, over a few days, or the fever can rise very quickly. Usually, this doesn't have anything to do with the illness that causes the fever. If your child's face feels hot to the touch and they look red or flushed, then they may have a fever. You can check their temperature with a thermometer. A normal temperature in children is 36.5°C to 37.5°C although it depends on the person, their age, what they have been doing, the time of day and at which part of the body you take the temperature. Body temperature is usually lowest in the early hours of the morning and highest in the late afternoon and early evening. What causes fever in children? Infections are by far the most common cause of fever in children. Most of these are caused by viruses, which are responsible for colds, upper respiratory infections, and the common infectious diseases of childhood. These infections don't last long and usually don't need to be treated. Some infections are caused by bacteria and need treatment with antibiotics. These include certain ear and throat infections, urinary tract infections, pneumonia and blood infections. You need to see a doctor if you think your child has any of these infections. There are other, relatively uncommon, causes of fever. These include allergic reactions to drugs or vaccines, chronic joint inflammation, some tumours and gastrointestinal diseases. Fever symptoms and signs Fever in itself is rarely harmful. But the high temperature might make your child feel uncomfortable – they might have chills or shivering when their temperature is rising, and they might sweat when it’s falling. Sometimes they might become mildly dehydrated if they're losing a lot of fluid from the fever and not replacing it. Febrile convulsions Febrile convulsions are seizures that happen because of a fever. They occur in about 4% of children between the ages of 6 months and 5 years. Children outgrow febrile convulsions by the age of 4 to 5 years. Febrile convulsions have no long-term consequences, but you should talk to your doctor about them. When should you take a child with a fever to the doctor? You don't need to see a doctor if your child is over 3 and is not too sick despite the fever. Some symptoms that appear when a child has a raised temperature require urgent attention and you should call triple zero (000) and ask for an ambulance. These symptoms can include the child: being listless or not responding to your voice losing consciousness or having a seizure (sometimes called a 'fit') for the first time having difficulty breathing You should also see or contact your doctor if your child: is over 6 months and shows other signs of being unwell - for example, they are floppy and drowsy or you are concerned about them is vomiting has ongoing headaches has ongoing tummy pain has a stiff neck the light is hurting their eyes the fontanelle (soft spot on your baby's head) is bulging is not taking fluids well is not passing urine well has had the fever for more than three days has travelled or been in contact with someone with a serious infection Any baby under 3 months of age with a fever should be taken straight to the nearest emergency department. You can check your child's symptoms using healthdirect's online Symptom Checker to get advice on when to seek medical attention. If your doctor's surgery is closed, contact the doctor's out-of-hours service or call healthdirect on 1800 022 222. How to treat a child with a fever Most causes of a raised temperature in a child are usually not serious and can be managed at home. A fever will run its course regardless of treatment. Your child's temperature will return to normal when the infection or other cause of the fever has completely gone. In babies under 12 months, fever might be a sign of a more significant illness, and you do need to seek medical advice. Generally, children handle fever well. However, if your child has a fever, here are some ways to make them more comfortable: Dress them in light clothing, or even undress them to their nappy or singlet and pants. Cover them with a sheet if they are shivering. Keep the room at a comfortable temperature by adjusting the heating or opening a window. Give them plenty of cool, clear fluids such as water, weak tea or diluted soda water, lemonade or juice to drink. Try to get them to drink little and often. (Lemonade and juice are too strong for a child with gastroenteritis diarrhoea; they must be diluted.) If your child is not hungry, that's not a problem. The most important thing is to make sure they are drinking enough to avoid dehydration. Cool baths, sponging and fans can actually make your child more uncomfortable, and shivering can increase the body temperature. Medication There is no need to give medicines to a child for fever unless they are in pain or discomfort. Paracetamol can be given to children of more than 1 month for pain and symptoms of fever. Make sure you have the right strength for your child's age and weight since overdosing can be dangerous. Read and follow the directions on the label carefully. If you are not sure, check with your doctor or pharmacist. Ibuprofen can be given for pain and symptoms of fever in children of 3 months and over who weigh more than 5kg. Avoid ibuprofen if your child has asthma, unless advised by your doctor. Don't give aspirin to children under 16 unless it's specifically prescribed by a doctor.

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